TOC

1. For non-perishable commodities, respective brand owners will be responsible for the quality of product. In such cases, you can lodge complaints on them through us.

2. The perishable commodities displayed on the site and the actual products delivered will be similar and may not be exact replicas as these items are hand-made and can vary. However, in all such cases the quantity specified in the order will be provided as desired.

3. If ordered flowers / cake /sweets / chocolates are not available in the respective city or town, we shall deliver alternate flowers / cake /sweets of desired quality and equal to (or greater than) order value.

4. Delivery schedule varies between Same Day Delivery (Express Delivery) to delivery within seven business days depending on the destination city or town. We shall do home delivery in KOTTAYAM, ALAPPUZHA, PATHANAMTHITTA and Ernakulam districts. In all other places delivery will be done by the Courier agencies. It could be possible that delivery is not possible in some locations. In that case the money will be refunded. Perishable goods will be only delivered in the above mentioned districts.

5. Delivery of certain branded items may not be possible/delayed under certain un-controllable circumstances such as product is not available in the market or discontinued by the manufacturer. In such cases, similar product, nearest to the description will be delivered. Also, conformance would be seeked from the customer for the same through e-mail before the delivery of the order.

6. No claim of whatsoever nature under any circumstances will be tenable other than the claim for 100% refund of payment made.

7. The owner of the site retains the right to refuse any order unconditionally. 

8. All claims are subject to the jurisdiction of Court at Kottayam, India only.

9. Request for cancellation of confirmed order can be made up to 1 day prior to the delivery date. You can send your cancellation request at: contactus

10. If the shipping address is incorrect and recipient is also un-reachable on phone OR if no one is available to accept the delivery of the perishable gift item (when delivery attempt is made) then in such cases the order will be assumed as executed & no refund will be made.

11. While placing an order, please provide us with the following information for delivery at Hotel / Hospital.
Hotel
  • Full address of the hotel.
  • Room No.
  • Telephone number of the hotel.
  • Name of Tour company, if applicable.
     
    Hospital
  • Full address of the hospital. 
  • Ward number or name.
  • Home address of recipient with phone number.
12. If there is no one available at the shipping address (to accept the delivery of your order) at the time of delivery, the order will not be considered late. Hence in such cases, no refunds, cancellations, liability can be made.

13. If the recipient has not checked in at the hotel on the delivery date, the order will be left at the reception & the order will be assumed as executed. If the person has checked out of the hotel by delivery date, the order will be assumed as executed & no refund will be made in such cases.

14. If Kairali shop is unable to deliver your order, then complete refund will be made.

15. Kairali shop has taken every care for the accuracy of the information provided in the site. It has exercised due diligence in providing the latest products/information. However, Kairali shop or its employees or its affiliates are not responsible for the loss or damage caused to any of the users due to the information inadvertently provided in the site. Discount Offers, if any are not applicable on Gift Coupons.

- Discount Offers, if any are not applicable on Gift Coupons.
 

16. Quantities/ sizes specified on the site are indicative in nature and hence there can be slight variations in the delivered item, depending on the availablity of the gift items. 

18. For delivery of gift items to Wedding Ceremonies/ Mariage Halls, we may not be able to assure the delivery to the bride and/or bride-groom because of non-accessability of our delivery team to the couple. However, we shall ensure that the delivery is made to one of the responsible member of host. Also, if possible we shall provide you with the name of the recipient through our order confirmation mail.

19. Genunity of information & interest of making payments:
The customer promises that the information provided to Kairali shop is true, correct and accurate. The customer also agrees to pay all charges incurred by them and users of your account and credit cards or other payment mention at prices in effect when such charges are incurred.

The customer agrees to defend indemnity & hold Kairali shop and its affiliates harmless from all liabilities & expenses including attorneys fee related to any violation of this agreement by them and also for the use of the services or transmission of any message or information by them Kairali shop may modify this agreement from time to time without giving any prior information. 
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