Shipping Policies
Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services you may contact our team via email admin@kairalishop.com

1.We will not charge Extra for home delivery. We offer free home delivery for all items available in our website. There is no hidden charges. The total order value of the product is what you pay at the time of Order placement.

2. We deliver all 365days of the year (including Sundays and public holidays). However the Order should be made at least 24 hours before the delivery.

3. We guarantee on date delivery but do not commit any fix time for delivery. Deliveries will be made between 9am to 7pm IST on the given date.

4.Delivery will not be redirected/redelivered to any other address without extra charges. We will attempt delivery of the items only once. Incase the delivery is not executed during the attempt, the customer shall still be charged for the order and no re-delivery may be possible. Orders are considered to be executed in the below cases:

i. Recipient not available
ii. Delivery not done due to wrong address.
iii. Wrong phone or Cell or Extension number/ not working/ no reply or not connecting/ reachable and delivery is not done.
iv. Recipient refused the products.
v. Premises locked.
vi. Delivered the product at the Gate/ Reception/ Neighbor.
5.In case of floods/ Heavy Rains/ Bandh we reserve the right to reschedule the delivery for another date

Substitution of gifts
The image displayed in indicative in nature. Actual product may vary in shape or design as per the availability. We reserve the right to substitute the flowers (Including specified color)/other products with equal or higher value in case of non-availability of the desired product. No refund/ re- delivery claim in this respect will be entertained.

Certain times a gift shown might be out of stock, we reserve the right to substitute the basket of similar item. We may or may not seek your permission to do so in case of late orders.

Delivery of certain branded items may not be possible/delayed under certain uncontrollable circumstances such as product not available in the market or discontinued by the manufacturer. In such cases, similar product, nearest to the description and price shall be delivered